Information we collect
- Name, email, phone number
- Billing and delivery address
- Payment info (processed securely via Shopify — we never store card details)
- Order history and service records
- Communications you send us
We may also collect non-personal data (browser type, pages visited) through cookies and analytics.
How we use your information
- To process and fulfil orders
- To confirm and manage service bookings
- To communicate about your order or service
- To send marketing emails (opt-in only — unsubscribe any time)
- To improve our website and services
- To comply with legal obligations
Sharing your information
We do not sell your data. We share information only with trusted service providers (Shopify, shipping carriers, payment processors) who are bound by confidentiality obligations.
Data security
We use SSL encryption and Shopify's secure infrastructure to protect your information.
Cookies
We use cookies to improve your experience and analyse traffic. You can disable cookies in your browser settings.
Your rights
You have the right to access, correct, or request deletion of your data. Contact ride@bicyclelab.com to make a request.
Changes
We may update this policy periodically. Changes will be posted here with an updated date.
Contact: ride@bicyclelab.com · +61 423 126 401