Terms & Conditions

1. About us

BiCycle Lab™ ("BiCycle Lab", "we", "our" or "us") operates bicyclelab.com.au and provides bike sales, accessories and bike servicing from 24 Strada Crescent, Wheelers Hill VIC 3150, Australia.

These terms apply to your use of our website, any purchase you make from us, and any service you book with us. By using our website, placing an order or booking a service, you agree to these terms. If you do not agree, please do not use our website.

2. Use of our website

You agree to use our website lawfully and in a way that does not harm others. You must not:

• interfere with, disrupt or misuse our website or systems;
• attempt to gain unauthorised access to our website, accounts, servers or data;
• use automated tools to copy or scrape our content; or
• use our website for fraudulent or unlawful purposes.

If you create an account, you are responsible for keeping your login details secure and for activity on your account. Please tell us straight away if you think someone else has accessed it. We may restrict or suspend access to our website, or to an account, at our discretion, for example if we suspect misuse.

3. Products and pricing

• All prices are in Australian dollars (AUD) and include GST unless stated otherwise.
• Prices may change without notice. The price that applies to your order is the price shown when you place it.
• Product images are illustrative. Items may vary slightly from the photos, for example in colour, finish or packaging.
• We take care to describe our products accurately, but we do not guarantee that every description, image or price on our website is free from error. Stock levels change quickly, and a product listed on our website may sometimes be unavailable.

4. Orders

Placing an order on our website is an offer to buy. The confirmation email we send acknowledges that we have received your order. It does not mean we have accepted it. We accept your order when we dispatch it to you.

We may cancel an order, in whole or in part, if:

• there is a pricing or listing error;
• the item is out of stock or no longer available; or
• we suspect the order is fraudulent or placed in breach of these terms.

If we cancel an order, you will be fully refunded for anything you have paid. Please check your order, delivery address and contact details carefully before you pay.

5. Payment

Payment is taken at checkout and is processed securely by Shopify and our payment providers. We do not see or store your full card details. If you choose to pay with a buy now, pay later service such as Afterpay or Zip, that service's own terms and conditions apply to your agreement with them.

We may delay or cancel an order if a payment is declined, reversed or cannot be verified.

6. Shipping, returns and refunds

Our Shipping Policy and our Returns, Refunds & Exchanges policy form part of these terms. Please read them before you order. They explain delivery times and costs, how to return an item, when a refund is available, and any fees that apply to change-of-mind returns.

These policies do not limit your rights under the Australian Consumer Law (see section 11).

7. Servicing

• Bookings: servicing is by appointment only. A booking request is not confirmed until we confirm it with you. If you need to change or cancel your booking, please let us know as soon as you can.
• Pricing: our service prices are for labour only. Parts are quoted separately, and we will not fit parts or carry out extra work without your approval first.
• Turnaround: turnaround times are estimates only and may change depending on workload and parts availability. We will tell you if we expect a delay.
• Your bike: please tell us about any known faults, damage or previous repairs when you book. We are not liable for pre-existing damage or wear identified during a service.
• What we service: we service road, mountain, commuter, hybrid, folding, kids' and BMX bikes. We do not currently service e-bikes. We may decline to work on a bike that we consider unsafe or unsuitable for service.
• Collection: we will contact you when your bike is ready. Please collect it within a reasonable time.

8. Intellectual property

All content on our website, including text, images, logos, graphics and the BiCycle Lab™ name and branding, is owned by or licensed to BiCycle Lab and is protected by intellectual property laws. You may not copy, reproduce, modify or distribute any of it without our written permission, except for your own personal, non-commercial use.

9. Third-party links and privacy

Our website may link to other websites. We do not control those sites and we are not responsible for their content or privacy practices.

We collect and use your personal information as set out in our Privacy Policy, which forms part of these terms.

10. Limitation of liability

To the extent permitted by Australian law, BiCycle Lab is not liable for any indirect or consequential loss or damage arising from your use of our website, products or services. To the extent the law allows us to limit our liability, our total liability is limited to the value of the product or service you purchased.

We are not liable for any delay or failure to perform that is caused by events outside our reasonable control, including carrier delays, supply issues and extreme weather.

Nothing in this section excludes or limits any liability that cannot be excluded or limited by law.

11. Consumer guarantees

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits your rights under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure, and to a remedy if a service is not provided with due care and skill.

12. Governing law

These terms are governed by the laws of Victoria, Australia. You and BiCycle Lab agree to submit to the non-exclusive jurisdiction of the courts of Victoria.

13. Changes to these terms

We may update these terms at any time. When we do, we will post the updated version on this page with a new "last updated" date. The terms that applied when you placed an order will continue to apply to that order. Your continued use of our website after a change means you accept the updated terms.