Return Policy

30-Day Return Window

We accept returns for a refund or store credit for Change of Mind within 30 days of the original delivery date.

Eligibility

To be eligible for a return, your item must be in the same condition that you received it, the item must be unused, uninstalled, in the same condition that you received it, and in its original, undamaged packaging with all tags and labels still attached.

How to Start a Return

To start a return, you can contact us at: info@bicyclelab.com.au.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. A restocking fee of up to 15% may apply to cover our suppliers' handling costs, especially for large items like bikes.

You can always contact us for any return questions at: info@bicyclelab.com.au

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned:

• Clothing Goods (Cycling Skull Cap, Gloves, )
• Sale items
• Gift cards

Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.