Frequently Asked Questions
Quick answers on orders, shipping, returns and servicing at BiCycle Lab™.
Orders & shipping
Do you ship Australia-wide?
Yes. We ship all bikes, parts and accessories anywhere in Australia. Shipping costs are calculated at checkout.
How long does delivery take?
Orders are processed within 1–3 business days. Once dispatched, delivery typically takes 3–7 business days for metro areas, 5–10 business days for regional areas and 7–14 business days for remote locations.
Can I track my order?
Yes. You'll receive a tracking number by email once your order is dispatched.
My order arrived damaged. What do I do?
Contact us at ride@bicyclelab.com.au within 48 hours of delivery with photos. We'll arrange a replacement or refund promptly.
Returns & refunds
What is your return policy?
We offer a 30-day return policy for most unused items in their original packaging. A 10% restocking fee applies to change-of-mind returns. See our full Returns & Refund Policy for details.
How do I start a return?
Email ride@bicyclelab.com.au with your order number and reason for return. We'll guide you through the process.
Bike servicing & repairs
Where are you located?
24 Strada Crescent, Wheelers Hill VIC 3150. By appointment only, with no walk-in showroom.
How do I book a service?
Visit our Book a Service page, choose your service, fill in the form and we'll confirm within 1 business day. Or call +61 423 126 401.
What are your service prices?
Basic is a routine tune. Standard is a full drivetrain clean, cables and wheel truing. Premium is a complete strip-down and overhaul. Ultra is a full workshop rebuild. All prices are labour only, and parts are quoted separately. See our Service & Repairs page for exactly what each includes.
How long does a service take?
It depends on the service you choose and how busy the workshop is. We'll confirm an estimated turnaround when we confirm your booking.
Do you service e-bikes?
Not currently. We service road, MTB, commuter, hybrid, folding, kids and BMX bikes.
Do parts cost extra?
Yes. Service prices are labour only. Parts are always quoted before work begins, so there are no hidden costs.
Can I get a quote before booking?
Yes. Email or call us with a description (and a photo if possible) and we'll give you an estimate upfront.
Gift cards & products
Do you sell gift cards?
Yes. BiCycle Lab Gift Cards are available from $10 to $500. Buy one here.
Do you price match?
We aim to be competitive. Contact us if you find the same item cheaper elsewhere and we'll do our best to help.
Still have a question?
Phone: +61 423 126 401 · Email: ride@bicyclelab.com.au