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Shipping Policy

Where we ship, how long it takes, and what to expect when your order arrives.

Australia-widewe ship all products across Australia
1–3 business daysto process your order after payment
Tracking includedemailed to you as soon as your order is dispatched

Where we ship

We ship all products Australia-wide. International shipping is not available at this stage.

Processing times

Orders are processed within 1–3 business days of payment. Weekend and public holiday orders are processed the next business day.

Processing is the time it takes us to check, pack and dispatch your order. Delivery time with the carrier is extra (see below). If an item in your order is out of stock or delayed, we'll contact you before dispatch.

Delivery estimates

Once your order is dispatched, delivery times depend on where you live:

Delivery area
Estimated delivery
Metro areas
3–7 business days
Regional areas
5–10 business days
Remote areas
7–14 business days

These are estimates only and start from the day your order is dispatched, not the day you order. Delivery times can be affected by busy periods, weather and other things outside our control. BiCycle Lab is not responsible for carrier delays.

Shipping costs

Shipping is calculated at checkout based on the weight, size and destination of your order. You'll see the exact cost before you pay.

Free shipping promotions apply automatically at checkout where your order is eligible.

If your order contains more than one item, it may be sent in separate parcels, and each parcel will have its own tracking number.

Tracking

A tracking number is emailed to you once your order is dispatched. Use it to follow your delivery on the carrier's website.

If you haven't received a tracking email, please check your spam or junk folder first, then contact us.

Large items (bikes)

Bikes are shipped partially assembled and securely packaged. Some assembly is required. Contact us if you need assistance.

Before your first ride: make sure your bike is correctly assembled and that all bolts, brakes and gears are properly adjusted and tightened. If you're unsure, ask a qualified bike mechanic to check it over, or get in touch and we'll help.

Delivery address

Please check your delivery address carefully at checkout. Parcels are delivered to the address you give us.

  • Bikes and larger parcels usually can't be delivered to PO Boxes, so please give us a street address.
  • If you need to change your address, email us as soon as possible. We can only update it if your order hasn't been dispatched yet.
  • If a parcel is returned to us because of an incorrect or incomplete address, we may need to charge you for re-sending it.

Damaged or incorrect orders

If your order arrives damaged or isn't what you ordered, please contact us within 48 hours of delivery at ride@bicyclelab.com.au. Include your order number and photos of the item and the packaging. We'll arrange a replacement or a full refund, as set out in our Returns, Refunds & Exchanges policy.

Lost orders

If your order hasn't arrived within the estimated delivery window, email ride@bicyclelab.com.au with your order number and we'll investigate.

Questions? Get in touch.

Email ride@bicyclelab.com.au or call +61 423 126 401.

Last updated: 14 October 2026