Shipping policy

Shipping Policy

Processing Time:  

All orders are typically processed within 1-3 business days. Once your order has shipped, you will receive a confirmation email.

Shipping Methods:

We offer a variety of shipping options to meet your needs. During checkout, you can choose from standard, expedited, and express shipping. Delivery times may vary based on your location and the shipping method selected.

Shipping Rates:  

Shipping costs are calculated at checkout based on the weight of your order and the selected shipping method. We occasionally offer free shipping promotions, which will be clearly indicated on our website.

Domestic Shipping:  

We currently ship within Australia. Depending on the shipping method chosen, most domestic shipments arrive within 8-10 business days after processing.

Order Tracking:

Once your order has shipped, you will receive a tracking number via email, allowing you to monitor the status of your shipment.

Lost or Damaged Items: 

If your order is lost or damaged during transit, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.

Changes to Orders:  

If you need to change your shipping address after placing an order, please contact us immediately. We will do our best to accommodate your request before the order has been shipped.

Customer Service:  

If you have any questions or concerns about your order or our shipping policy, please contact our customer service team at info@bicyclelab.com.au. We’re here to help!

Thank you for choosing us! Your support means a lot to our business.